Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


Refund Policy

There will be no refunds provided after the purchase of any course or membership. The American Caregiver Association will also not provide any refunds to any individual or organization who has received or acquired any certification, membership or ID card from the American Caregiver Association.

Renewal Late Fee Policy

There will be a $10 late fee assessed to any certification renewal/s that is more than 6 months past due.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by American Caregiver Association. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of American Caregiver Association or any third party, except as expressly granted herein.

Consumer Agreement

There are two (2) types (levels) of caregiver certification, state and national. The ACA is the parent and national certifying body for caregivers, assisted living managers and facilities, but we are not affiliated with the states. States are sovereign entities and may require other things at the local level such as state level caregiver certification, CEUs, and/or additional training which we cannot control for at the national level. So, it is not a matter of who would accept ACA certification or accreditation, but rather another level of certification, as is the case with many trades/professions (e.g., local, state, national certification).

Although the American Caregiver Association is the national certifying organization for caregivers, certification alone is also no gaurantee of employment. Certification, by itself is not an 'all-encompasing' certification that can be applied in every venue. For example, some health health companies and other organizations also require state level certification and are part of a state level caregiver registry; often times because they receive Medicaid funds from their clients, and this requires state level caregiver certification to receive Medicaid funds from the state.

It's important to note that people take ACA courses for different reasons. While some might desire ACA certification to pad their resume or increase their opportunities for employment, others might simply want to learn more about how to care for a loved one still living at home. Still others, may acquire ACA certification because a client's insurance company requires it, or because it's a continuing education requirement (e.g.,CEU). And, there are those who want to start their own private duty caregiver services business. So, there are a number of reasons why people obtain ACA certification, not always because they are seeking employment as a caregiver, or have to meet a state requirement, etc.

Finally, it's worth mentioning again, that certification alone is no guarantee of employment, but rather the first step toward pursuing a career as a caregiver. There are a host of other variables that factor into the employment equation. These things include your background, work history, job references, experience and even how to 'present' yourself prior to, and during the application and interview processes. All of these things play a role in whether or not you are better able to position yourself for an opportunity, and ought to be given careful consideration as you look to find gainful employment.