Terms and Conditions, Privacy Policy

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by the American Caregiver Association. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of American Caregiver Association or any third party, except as expressly granted herein.

Refund Policy

There will be no refunds provided after the purchase of any course, bundle package or any other ACA products to include membership, eBooks, ID cards, embossed seals, NALFA application fee, Master Caregiver Certification application fee, annual renewals for certifications, and any other products that the ACA offers. The ACA will also not provide any refunds to any individual or organization who has received or acquired any certification, membership or ID card from the American Caregiver Association.

Annual Renewals

As the national accrediting body for caregivers, the ACA sets the standards for annual certification renewal. If you are purchasing the NCCC, ANCCC or the NALMCC courses you are required to renew these certifications annually at current renewal fees. Please see our renewal page at the bottom of our online store for cost of each renewal.

State Verses National Certification

In the U.S. there are two (2) formal types of caregiver certification, state and nationalThe ACA is the parent and national certifying and accrediting body for caregivers, assisted living managers and facilities, and we oversee the National Caregiver Registry (NCR). The ACA certifies around the globe and is also the largest certification organization in the world for caregivers. However, we are not affiliated with the states. States are sovereign entities and may require other things at the local level such as CEUs, and/or additional training which we cannot control for at the national level. So, it is not a matter of who would accept ACA certification or accreditation, but rather another level of certification, as is the case with many trades/professions (e.g., local, state, national certification).

Where Will You Work?

Next, your question also hinges on what venue you intend to be working in. If, for example, you are taking care of a family friend in their home, this is a private business/care arrangement between you and the client. Thus, the issue of acceptance is typically a mute issue. However, if you seek to obtain employment in a state licensed facility (and some home health agencies) the certification and training requirements would be different because you are falling under state rules and regulations for assisted living facilities/agencies. In addition, what employers will require from you will also vary across the U.S. That is, what one employer (or state) may require, another may not.

People Take Our Courses for Many Reasons

It’s important to note that people take ACA courses for different reasons. While some might desire ACA certification to pad their resume or increase their opportunities for employment, others might simply want to learn more about how to care for a loved one still living at home. Still others, may acquire ACA certification because a client’s insurance company requires it, or because it’s a continuing education requirement (e.g., CEU). And, there are those who want to start their own private duty caregiver services business. So, there are a number of reasons why people obtain ACA certification, not always because they are seeking employment as a caregiver, or have to meet a state or agency requirement, etc.

Not a Guarantee of Employment or Meeting of Any Requirement

Finally, certification alone is not a guarantee of employment or a guarantee that certification will meet requirements for a given employer, or organization, either privately owed or state affiliated. Rather, the acquisition of caregiver certification is the first step toward pursuing a career as a caregiver. There are a host of other variables that factor into the employment equation. These things include your background, work history, job references, experience and even how to ‘present’ yourself prior to, and during the application and interview processes. All of these things play a role in whether or not you are better able to position yourself for an opportunity, and ought to be given careful consideration as you look to find gainful employment, seek to start your own caregiver service company, or meet any requirement.

Certification and Membership Uses

NCCC, ANCCC and NALMCC certifications are non-medical caregiver certifications and are not to be used for medical related services. Membership with the ACA is not to be used as formal caregiver certification, or in place of any other caregiver certification. Anyone who knowingly purchases membership with the intent of using membership as formal caregiver certification will not be permitted to purchase any product from our website, and will be refunded for their purchase/s. If an individual purchases a certification course or membership under the aforementioned conditions and is refunded, then returns to our website to-re-purchase the same certification course or membership, the funds will be held for 30 days before a refund will be provided to the buyer.

Certification and Membership Revocation

The American Caregiver Association (ACA) reserves the right not to renew or revoke any certification or membership if we believe that any level of impropriety has occurred, or the individual or organization who retains or holds certification or membership with the American Caregiver Association is not acting in the best interest of the ACA, or is acting on behalf of the ACA without proper authorization to do so (i.e., acting as an affiliate without affiliate status).

Privacy Policy

The American Caregiver Association website is heretofore referred to  as the “Site.”

We understand that privacy online is important to users of our website, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by the Site is (collectively, “Services”), (“Authorized Customers”).

Personally, Identifiable Information

This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, name, address, phone number, and email address. The Site does not collect nor keep any credit card or banking information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers.

What organizations are collecting the information?

In addition to our direct collection of information, our third-party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying on the Site. We may email Visitors and Authorized Customers about purchase opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information be shared?

Personally Identifiable Information collected on this Site is never shared with anyone outside the owner of the Site other than normal payment information in order to make payment for an item/s via third-party entities such as a bank, or those entities that grant credit to Authorized Customers.

How is Personally Identifiable Information stored?

Personally Identifiable Information that is collected is securely stored and is not accessible to third parties or employees of the American Caregiver Association other than for use to create student files. All student files are securely stored and are only accessible to authorized employees.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and by responding to emails as instructed, or by contacting us at

Are Cookies Used on the Site?

 No. We never use Cookies to track your preferences or information.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.