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Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by the American Caregiver Association. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of American Caregiver Association or any third party, except as expressly granted herein.

Refund Policy

There will be no refunds provided after the purchase of any course, bundle package or any other ACA products to include membership, eBooks, ID cards, embossed seals, NALFA application fee, Master Caregiver Certification application fee, annual renewals for certifications, and any other products that the ACA offers. The ACA will also not provide any refunds to any individual or organization who has received or acquired any certification, membership or ID card from the American Caregiver Association.

Annual Renewals

As the national accrediting body for caregivers, the ACA sets the standards for annual certification renewal. If you are purchasing the NCCC, ANCCC or the NALMCC courses you are required to renew these certifications annually at current renewal fees. Please see our renewal page at the bottom of our online store for cost of each renewal.