Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by the American Caregiver Association. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of American Caregiver Association or any third party, except as expressly granted herein.

Refund Policy

There will be no refunds provided after the purchase of any course, bundle package or any other ACA products to include membership, eBooks, ID cards, embossed seals, NALFA application fee, Master Caregiver Certification application fee, annual renewals for certifications, and any other products that the ACA offers. The ACA will also not provide any refunds to any individual or organization who has received or acquired any certification, membership or ID card from the American Caregiver Association.

Annual Renewals

As the national accrediting body for caregivers, the ACA sets the standards for annual certification renewal. If you are purchasing the NCCC, ANCCC or the NALMCC courses you are required to renew these certifications annually at current renewal fees. Please see our renewal page at the bottom of our online store for cost of each renewal.

State Verses National Certification

In the U.S. there are two (2) formal types of caregiver certification, state and nationalThe ACA is the parent and national certifying and accrediting body for caregivers, assisted living managers and facilities, and we oversee the National Caregiver Registry (NCR). The ACA certifies around the globe and is also the largest certification organization in the world for caregivers. However, we are not affiliated with the states. States are sovereign entities and may require other things at the local level such as CEUs, and/or additional training which we cannot control for at the national level. So, it is not a matter of who would accept ACA certification or accreditation, but rather another level of certification, as is the case with many trades/professions (e.g., local, state, national certification).

Where Will You Work?

Next, your question also hinges on what venue you intend to be working in. If, for example, you are taking care of a family friend in their home, this is a private business/care arrangement between you and the client. Thus, the issue of acceptance is typically a mute issue. However, if you seek to obtain employment in a state licensed facility (and some home health agencies) the certification and training requirements would be different because you are falling under state rules and regulations for assisted living facilities/agencies. In addition, what employers will require from you will also vary across the U.S. That is, what one employer (or state) may require, another may not.

People Take Our Courses for Many Reasons

It’s important to note that people take ACA courses for different reasons. While some might desire ACA certification to pad their resume or increase their opportunities for employment, others might simply want to learn more about how to care for a loved one still living at home. Still others, may acquire ACA certification because a client’s insurance company requires it, or because it’s a continuing education requirement (e.g., CEU). And, there are those who want to start their own private duty caregiver services business. So, there are a number of reasons why people obtain ACA certification, not always because they are seeking employment as a caregiver, or have to meet a state or agency requirement, etc.

Not a Guarantee of Employment or Meeting of Any Requirement

Finally, certification alone is not a guarantee of employment or a guarantee that certification will meet requirements for a given employer, or organization, either privately owed or state affiliated. Rather, the acquisition of caregiver certification is the first step toward pursuing a career as a caregiver. There are a host of other variables that factor into the employment equation. These things include your background, work history, job references, experience and even how to ‘present’ yourself prior to, and during the application and interview processes. All of these things play a role in whether or not you are better able to position yourself for an opportunity, and ought to be given careful consideration as you look to find gainful employment, seek to start your own caregiver service company, or meet any requirement.

Certification and Membership Uses

NCCC, ANCCC and NALMCC certifications are non-medical caregiver certifications and are not to be used for medical related services. Membership with the ACA is not to be used as formal caregiver certification, or in place of any other caregiver certification. Anyone who knowingly purchases membership with the intent of using membership as formal caregiver certification will not be permitted to purchase any product from our website, and will be refunded for their purchase/s. If an individual purchases a certification course or membership under the aforementioned conditions and is refunded, then returns to our website to-re-purchase the same certification course or membership, the funds will be held for 30 days before a refund will be provided to the buyer.